How To Have The Best Experience Working With Us
You have booked us to perform your ceremony...now what? In order to have the best possible experience with KCW we recommend that you take all these important things to heart:
- Communicate with us: Please talk to us, we are more than willing to answer your questions if we are able. We are not around on the weekends as we are very busy performing ceremonies...so do not call our office on the weekend.
- Consult us before making changes: Do not change the time of your ceremony without consulting us first. Often photographers may suggest a time change in order to "have the best possible light". However if we are not able to accommodate your time change you will not be getting married. Check your contract to see the time that we have set your ceremony and do not change the time without first seeing if we are able to change the time. We often officiate other ceremonies on the same day so adjusting your ceremony time may cause a real problem if we are not first consulted. To inquire regarding changing your ceremony time please call our Central Office and talk to Kristen.
- Do your homework: Remember to choose your ceremony content and forward it to your officiant no later than two weeks before your ceremony. You can put your ceremony choices in the body of an email, in a word document or use the online form found on www.myceremony.ca. Please note that there is now way to save your work when using the template so we recommend that you use a word document or piece of paper to record your choices and then submit them using the template once you are ready.
- Be Creative: The great thing about weddings today is that anything goes. We recommend that you do everything you can to make sure that your wedding day reflects you as a couple not the wishes of everyone else or even worse social norms. We are full of great ideas so please feel free to ask for our suggestions on how to make sure your day will be one that you as a couple will be very proud of.
- Set up a second meeting: We often meet with you twice but not always is it possible or necessary. It is your responsibility to determine if you need to meet your officiant again. It is also your responsibility to call and ask for this meeting. Please call your officiant directly to arrange a meeting. At this meeting your officiant will go over your ceremony content choices, confirm all the details and logistics for your ceremony and collect your balance. Please keep in mind that we are very busy on weekends so do not be disappointed if we are not available to meet on a weekend.
- Trust our experience: No one in the wedding industry has been involved in more weddings that the KCW team. Our Executive alone are involved in more that 800 a year, that is a lot of weddings and a lot of experience. We know the industry, we know the professionals and we know how to guide you through the entire process. Ask for help with anything and we will do our best to coach you through it...trust our experience.
- Know that sometimes things happen: Sometimes our team face circumstances beyond our control such as traffic, sickness, a family crisis. Sometimes things happen. Sometimes we drop the ball. But you need to know that we always strive for excellence and that we will do all we can to ensure that your experience with us is extraordinary.
- Remember we marry people: Matter of fact we marry thousands of couples every year. So please keep in mind that when you contact us that we also have other couples just like you that we are serving who are contacting us. When you contact us always give us your full name, wedding date and location. That way we can better answer your questions and comments.
- Wedding day expectations: It is our practice to arrive at your ceremony location 20-30 minutes prior to the designated start time of your ceremony. We connect with the groom and groomsmen, check to ensure the license and rings are on hand. We check in with the other key players for the ceremony such as musicians, photographer and wedding coordinator. If there is no wedding coordinator we take on that roll. We will coordinate getting the bride, organize the guys, the processional etc.
